REFUND & EXCHANGE POLICY

Our primary goal in Traders Platform is to ensure that our customers are satisfied with the products and services provided through our online store. To know the company’s policy in cases of replacement, return or cancellation please read the information below, and you can always contact our customer service team, who will be happy to help you by email info@traders-platform.com :

You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Please note that a small percentage of orders cannot be stopped from shipping out of our vendors warehouse even though they may not have physically left the premises. In these rare instances, the customer will be responsible for whatever shipping charges are incurred.

PLEASE NOTE: Cancellations requests may be sent via email and will be approved as applicable and/or a service representative will call you to discuss.

All returns/exchanges depends on vendors policies please refer to each vendor policy, in case of any exchange or returns you can contact info@traders-platform.com and they will do the necessary and follow up with the vendors if your order can be exchange or return

PLEASE NOTE   that returns/exchanges shipping charges may applied